Best of Guatemala

Accommodation in Antigua

Hotel El Meson de Maria

Included

       

Standard Hotel: This 35-room hotel is decorated in the colonial style, with a verdant central courtyard, terrace and solarium. The traditional rooms are appointed with elegant wooden furniture, and the en-suite bathrooms are adorned with hand-painted tiles made by local artisans. The Meson de Maria is located in the heart of Antigua, just a few steps from Calle del Arco, the main street and the Plaza Mayor.

Why stay here? The location of this hotel is excellent, and it has a very comfortable feel. The courtyard and terrace are filled with exotic pot plants, and there are views of the Agua, Fuego and Acatenango Volcanoes. There is even a telescope and binoculars in the solarium.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant and bar

• The hotel offers room service, a 24-hour front desk, luggage storage and laundry facilities.

About the room 

All rooms have free WiFi, a TV, a telephone, a safe, a hair dryer and en-suite bathrooms.

Room types available 

Standard Room

 

This is our standard hotel for 2024 departures.

More information Less information

Hotel Casa Santo Domingo

from £140
(£100 Single Supplement)

               

Superior Hotel: This 129-room hotel is set in a beautiful converted monastery. The large, comfortable rooms are well appointed with en-suite bathrooms, and most rooms have fireplaces. This grand hotel has beautiful gardens, a museum, an outdoor pool, an excellent restaurant, a bar, and WiFi is available for a fee. The hotel is also located close to the heart of Antigua, and the main square is 15-minute walk or short taxi ride away.

Why stay here? We love the character of the old monastery, and a stay here really makes you feel a part of Antigua’s past. The facilities are very good, with lovely gardens and a nice pool.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge area, a terrace with an outdoor pool, a sauna and spa.

• The hotel offers room service, a 24-hour front desk, a wake-up call service, luggage storage and laundry facilities. There is also an ATM on site.

About the room

All rooms have WiFi, a TV, a telephone, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.

Room types available

Estancia tradicional room

More information Less information

Accommodation in Lake Atitlan

Villa Santa Catarina

Included

                 

Llama Travel Customer Rating

Overall

74%

74%

Service

69%

69%

Location

85%

85%

Standard Hotel: This charming 36-room hotel is situated on the shore of Lake Atitlán, only a 10-minute drive from the town of Panajachel. All rooms have private balconies and en-suite bathrooms. The hotel has a large swimming pool, restaurant, a bar, and free WiFi in the common areas.

Why stay here? This hotel has an excellent location close to the lake and also to the town. It’s a great place to enjoy the impressive views of the lake.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a lounge/bar, a terrace and garden and an outdoor pool.

• The hotel offers room service, a 24-hour front desk, a tour information desk and and laundry facilities.

About the room

All rooms have a TV, a telephone, a safety deposit box and en-suite bathrooms.

Room types available

Standard room

More information Less information

Hotel Atitlan

from £120
(£90 Single Supplement)

               

Superior Hotel: This hotel is located on the shores of Lake Atitlán, with lush gardens, a pool, jacuzzi, restaurant, a bar and WiFi available for a fee. The 62 comfortable rooms are well appointed with en-suite bathrooms and they all have private balconies. The hotel is built in the style of a colonial hacienda, and it is a 10-minute drive to the nearby town of Panajachel. The hotel has a large and beautifully maintained garden, with over 500 species of flora.

Why stay here? The standout features of this lovely hotel are the beautiful gardens and the breath-taking views of Lake Atitlán.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a bar, extensive gardens, an outdoor pool, a gym and a jacuzzi. There is also access to a private beach.

• The hotel offers a 24-hour front desk, boat tours, a gift shop and laundry facilities.

About the room

All rooms have free WiFi, a TV, a telephone, a safety deposit box, a hair dryer, en-suite bathrooms and a private balcony overlooking the lake or garden.

Room types available

Standard room

More information Less information

Accommodation in Flores

Hotel Villa Maya

Included

                 

Llama Travel Customer Rating

Overall

82%

82%

Service

81%

81%

Location

86%

86%

Standard Hotel: This beautiful 56-room hotel is set among tropical gardens and is only a ten-minute drive from the jungle town of Flores. It is located in its own private reserve, and is on the shores of two lagoons. The comfortable rooms have air conditioning, balconies and en-suite bathrooms. The hotel has an attractive pool, restaurant, a bar and free WiFi in the common areas. The hotel is also a refuge for the conservation and breeding of white-tailed deer, scarlet macaws and peccaries.

Why stay here? As the hotel is set in its own private reserve, the area is very quiet, making it an ideal place to relax after a day exploring Maya ruins.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge, gardens and terraces, two outdoor pools and two outdoor jacuzzis.

• The hotel offers room service, a 24-hour front desk, a tour information desk, luggage storage and laundry facilities. There are also a gift shop and the hotel offers currency exchange.

About the room

All rooms have ceiling fans, balconies, a telephone and en-suite bathrooms.

Room types available

Standard room

More information Less information

Accommodation in Guatemala City

Hotel Barcelo

Included

         

Standard Hotel: Located 2.5 kilometres from Guatemala City airport, this hotel is a convenient base when taking a morning flight. The hotel is well-appointed with an outdoor pool, gym, massage room, three restaurants and two bars. The comfortable rooms have air conditioning and en-suite bathrooms.

Why stay here? A very convenient base in which to stay when you a returning to Guatemala City for an onward flight. During your short stay here you might not have time to explore the city or surrounding area, but the hotel has a good range of facilities to enjoy and the rooms are well-equipped.

Hotel facilities

• WiFi is available in public areas for a fee.

• There are three restaurants, two bars, a heated outdoor pool, a sauna and steam room, a massage room, a beauty salon, a gym and fitness classes.

• The hotel offers 24-hour room service, a 24-hour front desk, a tour information desk, luggage storage, gift shops, laundry facilities and a currency exchange.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a telephone, a safety deposit box, a mini bar, a hairdryer and en-suite bathrooms.

Room types available

Standard room

More information Less information

Hotel Westin Camino Real

from £60
(£30 Single Supplement)

           

Superior Hotel: This grand hotel close to Guatemala City airport offers a heated outdoor pool, Jacuzzi, tennis and squash courts, gym and massage treatments. There is a restaurant, cafe and bar. The well-appointed rooms are decorated in a traditional style, with en-suite bathrooms.

Why stay here? Conveniently located close to the airport and ideal for short stays before an onward flight. The hotel offers a wide range of facilities and the rooms are excellent.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a coffee and cake shop, a bar, a heated outdoor pool, a steam room, a jacuzzi and racquet courts.

• The hotel offers room service, a 24-hour front desk, luggage storage, gift shops, laundry facilities, currency exchange and an ATM machine.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a safety deposit box, a mini bar, a hairdryer, bath robes and en-suite bathrooms.

Room types available

Deluxe room

More information Less information

2025

• Jan 2025 From £2299 £1999 Show departures

  Start date	Return date	Price	Single supplement
  Thu 30 Jan	Fri 07 Feb	Thu 30 Jan - Fri 07 Feb	Price £2299 SAVE £300 £1999	Single supplement Price £400	Book Now

• Feb 2025 From £2299 £1999 Show departures

  Start date	Return date	Price	Single supplement
  Thu 20 Feb	Fri 28 Feb	Thu 20 Feb - Fri 28 Feb	Price £2299 SAVE £300 £1999	Single supplement Price £400	Book Now

• Mar 2025 From £2299 £1999 Show departures

  Start date	Return date	Price	Single supplement
  Thu 13 Mar	Fri 21 Mar	Thu 13 Mar - Fri 21 Mar	Price £2299 SAVE £300 £1999	Single supplement Price £400	Book Now

• Oct 2025 From £2299 £1999 Show departures

  Start date	Return date	Price	Single supplement
  Thu 30 Oct	Fri 07 Nov	Thu 30 Oct - Fri 07 Nov	Price £2299 SAVE £300 £1999	Single supplement Price £400	Book Now

• Nov 2025 From £2299 £1999 Show departures

  Start date	Return date	Price	Single supplement
  Thu 20 Nov	Fri 28 Nov	Thu 20 Nov - Fri 28 Nov	Price £2299 SAVE £300 £1999	Single supplement Price £400	Book Now

2026

• Jan 2026 From £2469 £2169 Show departures

  Start date	Return date	Price	Single supplement
  Thu 08 Jan	Fri 16 Jan	Thu 08 Jan - Fri 16 Jan	Price £2469 SAVE £300 £2169	Single supplement Price £400	Book Now
  Thu 29 Jan	Fri 06 Feb	Thu 29 Jan - Fri 06 Feb	Price £2469 SAVE £300 £2169	Single supplement Price £400	Book Now

• Feb 2026 From £2469 £2169 Show departures

  Start date	Return date	Price	Single supplement
  Thu 19 Feb	Fri 27 Feb	Thu 19 Feb - Fri 27 Feb	Price £2469 SAVE £300 £2169	Single supplement Price £400	Book Now

• Mar 2026 From £2469 £2169 Show departures

  Start date	Return date	Price	Single supplement
  Thu 12 Mar	Fri 20 Mar	Thu 12 Mar - Fri 20 Mar	Price £2469 SAVE £300 £2169	Single supplement Price £400	Book Now

Holiday Information

About Your Holiday

• Llama Travel Groups

  In many cases, the best way to describe our holidays is flexible tours, so you can choose where to visit by combining different extensions and excursions, and which hotels to stay in. In most cases, you will be with other Llama Travellers, but not necessarily the same people throughout. This allows you to get to know like-minded people, but not have to spend all your time with the same group. If we don't have anyone else taking a particular part of a holiday, we will normally operate this just for you.

  In some cases, we operate more traditional tours, with the same Llama Travel group travelling together for the majority of the holiday, which allows land travel from one location to another, and in this case we may have a minimum number of travellers required to operate the group.

  Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. These will usually be in English, although in some places, especially on wildlife excursions, the excursions may be operated by one of our local partners, so you may be with people other than Llama Travel customers and the group may be a mix of English and other languages. In these cases, group sizes can sometimes be larger. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be with more than 18 people.

  We get a wide range of people taking our holidays, with probably the largest group being couples aged in their forties to sixties, or even older. However, we also have a large number of customers in their twenties and thirties, especially for some of the more active holidays. What unites everyone is a sense of curiosity and a desire to discover new cultures, landscapes and wildlife. Although most of our customers travel with friends or family, we also have quite a few single travellers who are happy to mix and match as described above.

  Group Size
  Most holidays can operate with a minimum of 2 passengers, but some holidays have a higher minimum group size. If we have fewer than the minimum number of passengers, we will let you know two months before departure. In this case, we will refund you any monies paid or offer you an alternative option. It may be possible to operate the trip for fewer than 4 passengers for an additional cost.

  Holidays in Europe usually have a minimum group size of 4 passengers.
  Holidays in Namibia or South Africa usually have a minimum group size of 6 passengers.
  Holidays in Kenya usually have a minimum group size of 4 passengers.
  Holidays in Asia usually have a minimum group size of 4 passengers.
  Holidays in Costa Rica and Mexico usually have a minimum group size of 4 passengers.

• What's Included

  Prices listed are per person and based on two persons sharing a room and include all flights from the UK and within destination, service of guides and reps (please note that tips are not included), accommodation and all transfers and excursions listed in the itinerary. Where applicable, entrance fees, taxes and charges are included in our prices at the rates advised to us at the time of preparation. An adjustment will be made to your price if any of these change before your holiday. UK airport taxes are included.

• Financial Protection

  All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

  For holidays not including any flights, financial protection is provided through IPP: https://www.llamatravel.com/ipp-protection

Booking Conditions

• Llama Travel Booking Conditions

  Please see our booking conditions page for further information.

How To Book

• Booking the Holiday

  To book a holiday or discuss your requirements, please call us on 020 7263 3000. We can usually confirm availability immediately, but may need to check with a supplier first.

• Paying for the Holiday

  You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept cards for balance payments. We are unable to accept cash.

Before You Go

• Visas & Passports

  To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  Latin America

  Visas are not required in advance for British citizens for any Llama Travel Latin American destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate.

  If you are flying via another country, especially the US, you need to comply with the appropriate immigration requirements. Please ask us for details.

  You need a full 10-year passport valid for 6 months after your return to the UK. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum period needed if you are transiting in Europe.

  There is an entry fee to enter Chile for citizens of Australia, the US, Canada and some other countries which must be paid upon arrival. There is also an entry fee for US and Canadian citizens visiting Argentina, which must be paid in advance online.

  If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate.

  Africa

  British nationals can enter Morocco, South Africa, Namibia, and Botswana for a visit of up to 90 days without a visa. For British passports endorsed in any way and all other passports, please ask the appropriate consulate. You need a passport valid for 6 months after your return to the UK. For South Africa, you need a passport with two blank pages.

  British nationals require a visa to enter Zimbabwe for Victoria Falls, which can be purchased upon entry. The Kaza Univisa allows you to cross the border between Zambia and Zimbabwe and also allows for day trips to Botswana (cost is approximately US$50). On occasions, the Zimbabwe border staff may not issue a Kaza Univisa, and you may need to purchase a Zimbabwe visa (single or double entry), which has a slightly higher cost. Citizens from other countries should consult the specific embassy to check entry requirements.

  Currently, no visa is required to visit Namibia, but the Namibian government has announced that it will introduce a visa upon entry in April 2025.

  British nationals to Kenya require an electronic travel authorisation, which must be obtained online in advance. You can apply for this on the eTA website. For more information, see the website of the Kenya High Commission. For British passports endorsed in any way and all other passports, please ask the Kenya consulate. You need a passport with two blank pages

  If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. In South Africa and Namibia, children under 18 must also carry an unabridged birth certificate.

  You need a full 10-year passport valid for 6 months after your return to the UK. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum period needed if you are transiting in Europe.

  To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  Asia & the Middle East

  To visit Jordan, you need a full 10 year passport valid for 6 months after your return to the UK. You will need a visa to enter Jordan. The Jordan visa is included in the price of your holiday. On arrival in Amman our representatives will meet you prior to immigration and this will be provided to you free of charge. For British passports endorsed in any way and all other passports, please ask the Jordanian consulate.

  All visitors to Sri Lanka, including British nationals, require an electronic Travel Authorisation (ETA), which must be obtained online in advance, and for which there is a cost. You can apply for single entry and transit visas on the ETA website. For more information, see the website of the Sri Lanka High Commission. For British passports endorsed in any way and all other passports, please ask the Sri Lanka consulate. You need a passport with two blank pages, valid for six months after your return to the UK.

  All visitors to India, including British nationals, require a visa, which can be obtained online in advance, and for which there is a cost. You can apply for single entry and transit visas on the e-visa website. For more information, see the website of the India High Commission. For British passports endorsed in any way and all other passports, please ask the Indian consulate. You need a passport with two blank pages, valid for six months after your return to the UK.

  Visitors from 13 countries, including the UK, can travel to Vietnam visa-free for stays up to 45 days. For stays longer than 45 days, a visa is required at a cost. This can be applied for online on the e-visa website. Stays longer than 90 days are not permitted. You need a full 10-year passport valid for 6 months after your return to the UK. For British passports endorsed in any way and all other passports, please ask the Vietnamese consulate.

  To visit Cambodia, a visa is required at a cost. This can be applied for online on the e-visa website. You need a full 10-year passport valid for 6 months after your return to the UK. For British passports endorsed in any way and all other passports, please ask the Cambodian consulate.

  To visit Laos, a visa is required at a cost. This can be applied for online on the e-visa website. You need a full 10-year passport valid for 6 months after your return to the UK. For British passports endorsed in any way and all other passports, please ask the Laotian consulate.

  If you are arranging a stopover in Singapore, you must complete an electronic SG Arrival Card up to three days before entry into Singapore.

  Europe

  You need a full 10 year passport valid for 6 months after your return to the UK. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum period needed.

   

• Adventure Activities

  In many destinations, you can arrange adventure activities, either through Llama Travel or through the local operator. If you are interested in taking any of these, please make sure you are covered by your travel insurance.

• Travelling With Children

  Some countries have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.

  Countries in Africa have particularly strict requirements regarding children travelling, and in both South Africa and Namibia, children need to carry an unabridged birth certificate. Additionally, in Namibia, adults travelling with children where they are not the biological or legal guardians of those children, should be in possession of an affidavit statement from the child’s parents giving consent for their travel.

  Such requirements do change from time to time, and although we try to keep abreast of such changes and update this information, if you are travelling with children, we suggest you check current requirements carefully.

• Receiving Your Tickets

  You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents in destination will give you final details for hotel and excursions when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.

• Money

  Cards are widely accepted in most hotel and restaurants, and cash machines are common in most destinations. However, when travelling to remote areas, it is advisable to take cash, as it is difficult to withdraw or change money. Travellers cheques are no longer widely used, so it may be inconvenient to take these.

  It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals from your account when you are away. Some banks say that this is not necessary, however we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.

  More information on the situation regarding money, budgeting and tipping in specific countries is in the country information below.

• Travel Insurance

  Adequate travel insurance is essential. We do not sell or recommend any specific policy, but good medical insurance should cover medical evacuation and repatriation. If you are going to be taking part in any activity, please ensure your policy covers you for this, especially if this involves high-altitude trekking, such as the Inca Trail.

When Your Are Travelling

• Safety & Security

  Most people who travel to the countries where Llama Travel operates experience no problems on holiday. However, as is the case anywhere in the world, crime can be a problem, especially in large cities. Tourists can appear attractive targets to criminals. To minimise the risk, use common sense. Do not display signs of wealth, such as expensive looking jewellery or cameras. Avoid empty streets, especially on your own. Take a taxi after dark. By taking sensible precautions, you should have a trouble-free holiday.

  Each country has its own standards for health and safety, but these are often not as good as in the UK. We take this into account when selecting hotels and request that they comply with all local regulations, but cannot guarantee that these are equivalent to British standards. Please take reasonable precautions to protect yourselves whilst on holiday, e.g. by locating fire exit routes.

  Please also check the Foreign Office travel advice for the countries you are visiting at www.fco.gov.uk.

• LGBT Travel

  Attitudes towards lesbian, gay, bisexual and transgender (LGBT) travellers around the world can be very different from those in the UK.

  In Latin America and Europe, attitudes can sometimes be more conservative than in the UK, but there are not usually problems.

  In some African countries, including Morocco, Zimbabwe and Kenya, same sex relationships are illegal and conservative attitudes prevail. However, hotels and lodges do not discriminate and same sex couples can share rooms. In much of Africa and the Middle East, public displays of affection may attract negative attention, especially with LGBT couples, although the majority of people are friendly to visitors, irrespective of gender and sexual orientation. In South Africa, the authorities have introduced legislation which bans any discrimination on the basis of sexual orientation.

  In most of Asia, attitudes to same sex relationships can be conservative, but there are not usually any problems. In Sri Lanka and Uzbekistan, same sex relationships are illegal, but hotels do not discriminate and same sex couples can share rooms.

  The UK Foreign Office has information LGBT travel on their travel advice for individual countries, found at www.fco.gov.uk.

• Wildlife Risks

  For all wildlife excursions, please always follow the instructions of your guide, both for the animals’ welfare and for your safety. Staff are experienced at dealing with wildlife, but by their nature, excursions involving exposure to wild animals will always carry some risk.

  If you take a safari in Africa, you will be with an experienced guide at all times, who is usually unarmed. Staff are experienced at dealing with wildlife, but by their nature, game drives have exposure to wild animals, and there will always be some risk in this, which you accept by going on holiday. Game drives run according to a schedule, although unexpected delays can occur, which the guide will deal with as quickly and safely as possible. Being in the wilderness means that the environment is unpredictable, so the unexpected can happen, and off-road vehicles can occasionally break down or get stuck in the uneven terrain.

  .

Health & Fitness

• Vaccinations & Medical Requirements

  Please consult your GP or a travel clinic about health and vaccination requirements. Advice for travellers is available at NaTHNaC  
  

  When travelling, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice in drinks. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

  If you suffer from a disability or condition and are worried whether this will affect the enjoyment of a holiday, please call us. We will do our best to help. We recommend that you bring any medicines you require from the UK.

  If you have any health problems on holiday, please speak to our local agents or hotel staff. They will arrange for a doctor or hospital if necessary. If you do experience any problems, please seek appropriate medical attention.

  Outside of major cities, medical facilities can be basic, meaning a lengthy transfer if hospital attention is required.

  Latin America

  Yellow fever and / or malaria precautions are recommended for visiting the jungle, Iguazu Falls and some parts of Colombia, Guatemala, Costa Rica, Brazil, Peru and Ecuador. Yellow Fever certificates are sometimes required if you have recently visited a country with an infected area. Children under 6 require proof of vaccination against polio to enter Brazil. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old. If you are pregnant or planning on becoming pregnant, please speak to your GP about zika. Please seek medical advice before you travel.

  Parts of South America are at high altitude. Most visitors do not suffer major problems. However, shortness of breath is common and we advise you to take things calmly during your first day at altitude. If you suffer from a heart or lung condition, or think that you may suffer due to the altitude, please consult your GP.

  Africa

  Malaria precautions are highly recommended when visiting the Kruger National Park in South Africa, Victoria Falls in Zimbabwe, the north of Namibia, including Etosha, Botswana and Kenya. Yellow Fever vaccination is highly recommended for Kenya. Travellers entering many African countries, including South Africa and Kenya Africa, coming from a yellow fever zone must have a valid yellow fever vaccination certificate. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old.

  Asia

  Malaria tablets are not usually advised when visiting the areas that Llama Travel offers in Japan, India, Sri Lanka, Vietnam, Cambodia or Laos, although a low risk exists in south-east Asia, so general precautions are recommended. If you have visited a country with yellow fever recently, you will usually require a valid yellow fever certificate to enter. Please be aware that Shimla in the Himalayas in India is at a moderately high altitude, so we recommend you take things calmly during your first day at altitude. If you suffer from a heart of lung condition, or think you may suffer due to the altitude, please consult your GP.

• Age & Fitness Limitations

  For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.

Getting There

• Breaking up the journey with stopover

  Depending on the route and the airline, if you would like to break your journey to or from your final destination, and add a stopover to your holiday, this may be possible. Please ask us for information.

• Arranging your own flight

  If you are interested in arranging your own international flights, this is sometimes possible. Please ask us for details of this and any discount we can arrange for removing international flights. Please do not book your flights until we have reconfirmed all services with our suppliers and you have checked the confirmation invoice.

• Visa Requirements if transiting in another country, especially the US

  All people transiting in a third country need to make sure they comply with any immigration requirements for that country.

  This is especially the case when in transit in the US when flying to Latin America. In this case, you must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the US and, at best, a last-minute and probably expensive re-routing avoiding the US. It is important, therefore, that you follow these procedures carefully.

  If your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.

  If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the ESTA Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page. It must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.

  Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.

  If you have visited certain restricted countries, including Cuba, you may not qualify for visa-free travel.

  If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.

  If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: http://london.usembassy.gov/vwp3.html

  Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.

  Details of the ESTA Visa Waiver Program can be found on the US State Department website at

  https://esta.cbp.dhs.gov.

  In addition to the Visa Waiver Programme, the US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight.

• Airlines

  Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare. You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Flights are sometimes operated by another airline in the appropriate airline alliance.

• Airlines

  Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare. You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Flights are sometimes operated by another airline in the appropriate airline alliance.

• Departure Airports

  Many airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.

• Flight Upgrades

  You can upgrade to business class or premium economy on most airlines. Call us for prices for the route and airline you are interested in.

  Premium Economy

  Some airlines offer Premium Economy cabins, which provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.

  Other airlines offer standard economy class seats with extra legroom for an additional cost.

  Business Class

  Many airlines have long-haul business class cabins with seats that convert into full flat beds and often have a privacy screen.

  Business Class within Europe is often similar to economy class seating, but with better meals, and middle seats are often left empty.

• Baggage Allowance

  Most scheduled airlines have a baggage allowance of 23kg per passenger for international flights, but internal flight allowances can be less. Exact limits can be found on airline webpages. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, we will advise you in advance. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

  There may be additional luggage restrictions for specific countries. In this case, details of this will be in the country information below.

• Selecting your seats on flights

  Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.

  We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.

  For internal flights, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.

  It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot guarantee specific seats.

Travelling in Guatemala

• What to pack - Guatemala

  The temperatures in Guatemala can vary significantly depending where you are visiting. In the jungle lowlands of Tikal, daytime highs of over 35°C are possible. In the highlands of Lake Atitlán, temperatures at night can drop to lower than 10°C. Therefore, a variety of clothing, suitable for hot and cold weather is advisable. Rain is possible throughout the year, and can be heavy, so waterproofs are also recommended. Insect repellent is advisable, especially for jungle areas.

  Electricity in Guatemala is 110V, and plugs are of the flat two-pin type.

  We recommend you carry a copy of your passport with you at all times.

  Please bring any medication you may require from the UK.

  You can bring whichever luggage you feel most comfortable with: suitcases, soft bags and rucksacks are fine.

• Budgeting for your stay

  All hotels include breakfast, and other meals are included on some tours and excursions. However, generally, you will need to arrange your own lunches and dinners. We recommend budgeting approximately US$15 – 20 for a meal, although many restaurants have excellent value set lunches for less than this. Hotel restaurants, especially in superior hotels, can be more expensive.

  Bar prices are similar to the UK and a small bottle of beer usually costs around US$2-3 in a hotel bar. This can be higher in more remote areas.

  If you are planning on arranging any activities locally, these can be expensive. These can usually be paid for by credit card.

• Food

  Antigua, Guatemala’s most popular city, has many good restaurants with a wide range of national and international cuisine. Many of the best restaurants are located close to the Parque Central. One of the staples of Guatemalan food is the maize tortilla. The Guatemalan tortilla is smaller and thicker than the Mexican tortilla and you will find them served with many meals. Modern day Guatemalan cuisine also tends to combine old Maya food such as maize, beans, squashes, potatoes with the influence of Spanish food such as greater amounts of meat and European vegetables.

  Chichicastenango (or Chichi as it is commonly referred to as) is a famous market town in the Guatemalan highlands. Chichicastenango hosts a twice weekly market (Thursdays and Sundays) with villagers coming from far and wide to sell their wares. The market usually starts from about dawn and lasts until 3pm. The market these days also caters for tourists and there are many stalls selling souvenirs such as masks, paintings and textiles. The market however is still widely used for trading goods between local people with the food market being particularly impressive. Chichicastenango is also home to the Santo Tomas church which was built in 1545 and is located at the heart of the market. The church itself is renowned for its half catholic and half Maya rituals which take place inside. Priests still use the church for their rituals, and it is common to see candles and incense burning inside the church. The church has 18 steps leading to it, and these represent the 18 months of the Maya calendar.

  Due to Lake Atitlán’s popularity with tourists, there is a wide range of restaurants serving international and local food in Panajachel. The town of Flores, closest town to the Tikal ruins, also has a wide selection of restaurants. Some serve wild game; almost all of this has been taken illegally from reserves, so please do not order this.

• Money

  The currency in Guatemala is the Quetzal. Travellers should take local currency or US dollars and not UK sterling, which is not widely accepted in any form. Credit and debit cards (Visa, MasterCard, Cirrus) can be used in many shops and restaurants, and can also be used to withdraw money from cash machines. There are cash machines in the centre of town in Antigua, Panajachel, Flores and Guatemala City. When changing US dollars into local currency, always use a reputable place to change: banks, hotels or exchange shops. Do not change money on the street if you can avoid it. If taking travellers cheques, a high commission may be charged, especially if changing directly into dollars. Some hotels do not change travellers cheques so you may need to change them in a bank or exchange shop, therefore, please bear in mind opening hours.

  It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary, however, we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.

• Tipping

  If you receive good service, you may want to leave a tip. This is completely at your discretion. For general excursions, if you want to tip guides, US$3 – 5 per person per day is usual if you are in a group. Approximately US$2-3 is usual for drivers or transfer staff. 10% is usual in restaurants. Please give any tips directly to the person you would like to tip to ensure that they get it.