Booking Conditions

Your contract is with Llama Travel Limited, registered in England and Wales, number 4370517. The following conditions will apply to your booking and form part of your contract. They cannot be varied and should be read carefully. A contract will exist when we accept your booking and issue our confirmation invoice. The contract and all matters arising from it shall be governed by English law and be subject to the exclusive jurisdiction of the English courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a Llama Travel holiday. Llama Travel holidays are not for resale. The lead passenger accepts these booking conditions on behalf of all persons named in the booking.

A deposit of 10% of the holiday cost is required. On some occasions a higher deposit is required, we will advise you if this is necessary. When this is received, we will issue a confirmation invoice. The balance of the payment must be paid 90 days before departure. If the booking is made less than 90 days before departure, full payment must be made when booking. On some occasions, earlier balance payment may be required to secure flight seats or other services. In order to secure your holiday arrangements in some cases,  we may ask for a payment in advance before we can reserve the appropriate services. This payment is not refundable if you subsequently decide not to proceed with the booking.

Brochure prices are based on the latest known information at the time of preparation – 29 May 2024 (£1 = US$1.27, £1 = ZAR23, £1 = Euro1.17, £1 = JPY2000, Brent Crude oil $85 per barrel) but can go up or down. Before making a booking, please call us to check the correct up-to-date price of your chosen holiday. Once you have made a booking and we have issued our confirmation invoice, your holiday price can only be varied due to a significant increase in costs, fees, taxes, or similar items. The VAT rate for holidays outside the UK is zero.

If you wish to alter your holiday arrangements before departure, we will do our best to help. An administration fee of £25 per passenger will be charged, together with any additional costs incurred as a result of the change. If you make any alterations within 60 days of departure, we may treat this as a cancellation, and apply cancellation fees. Scheduled airlines treat name changes as a cancellation and rebooking; any alteration is likely to incur a 100% cancellation charge. Please make sure that all names you give us are spelled exactly as they appear in passports. It is not normally possible to make alterations after commencement of travel. If you do wish to make alterations during your holiday, cancellation fees for services booked may apply. Refunds cannot be made for any unused accommodation, services or transport. We recommend that you take out full travel insurance with cover against cancellation penalties, including in the event of force majeure; see section 6 below.  We commit to and confirm services in advance. If you wish to cancel your holiday, you must let us know in writing. The following cancellation charges apply:

In some cases, the balance payment may be due earlier than 90 days before departure. We will advise you if this is the case. If any part of the balance payment is required earlier than 90 days before departure, this will normally be non-refundable in the event of cancellation. Where one person in a party cancels and others still wish to travel, single room supplements will be payable if this results in single rooms being used.

We make careful arrangements with airlines, hotels and service operators to ensure that we are able to provide you with the holiday as described. However, in exceptional cases, it may be necessary to make changes to your holiday arrangements (including airlines, flights, accommodation, transport or services) due to circumstances beyond our control. Flight times are given only as indications, and finalised times will be shown on your tickets.

When changes are necessary, we will do our best to ensure that they do not affect your holiday. If, before you depart, a major change is necessary (defined as a change of itinerary so that you are no longer able to visit a destination where you are scheduled to spend one or more nights or an appropriate alternative destination, or a change of accommodation to a lower standard or category affecting a significant part of your holiday) or if we have to cancel your holiday, we will contact you and offer you the choice of:

• Accepting the changes to your holiday;
• Purchasing another available Llama Travel holiday; 
• Cancelling your holiday with a full refund.

If we have to cancel your holiday less than 60 days before departure, other than in the event of force majeure (see section 6 below), you will be entitled to compensation at the following levels:

If, prior to departure, we have to make major changes to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the above choices. However, compensation will not be paid.

If, in the event of force majeure, it is not possible for your holiday to proceed, we will endeavour to recover from suppliers, and refund to you, monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance. We do not accept liability where the performance of our contractual obligations is prevented by force majeure.

Force majeure events include war, threat of war, civil unrest or strife, decisions by governments or governing authorities, epidemic, natural disasters, fire, bad weather, terrorist activity, nuclear disaster, industrial disputes, technical or maintenance problems with transport, changes of timetables of airlines, or other causes beyond our control.

Minimum Group Size
Most holidays can operate with a minimum of 2 passengers, but some holidays have a higher minimum group size. If we have fewer than the minimum number of passengers, we will let you know two months before departure. In this case, we will refund you any monies paid or offer you an alternative option. No compensation will be paid.

Llama Travel is dedicated to ensuring that your holiday is as described. If a part of your holiday is not provided as promised, please inform us at the time. If this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances. If you do not inform us at the time, Llama Travel accepts no responsibility for the situation as we will not have been given the opportunity to rectify the problem.

Llama Travel accepts responsibility for illness, personal injury or death caused as a direct result of the negligence of our employees or suppliers while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury or death where there has been no fault of our employees, agents, suppliers or sub-contractors, or as a result of taking part in any activity which does not form part of the holiday booked through us in the UK. Where illness, personal injury or death arises in the course of air travel, rail travel, sea travel or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention.

Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights. Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights.Covid-19 requirements are updated frequently in all countries and you must ensure that you comply with these in the UK, in destinations visited and in any intermediary stops. You must comply with local regulations regarding prevention measures which may be stricter than in the UK. Non-compliance may result in you being excluded from the holiday with no refund. You must not travel if you are required to isolate by health authorities and standard cancellation terms will apply. If you are required to isolate when on holiday, you will not be entitled to a refund for unused services, including flights. You accept the risks of catching covid-19, being required to isolate or be tested and we recommend you have suitable travel insurance to cover such circumstances.

We require your passport details to issue some tickets. If these change after you have given them to us, you must inform us. If the name on your airline ticket does not match that on your passport, you must inform us as soon as you receive the ticket.

Please bear in mind that travel to Llama Travel destinations is not the same as travel in the UK, and inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with Llama Travel, you are implicitly accepting this part of the way of life in these countries.

We have no control over international or national air carriers, and therefore schedules or airlines used may change or flights be delayed due to no fault of our own. A change of flight time or airline due to schedule changes or flight cancellations is not treated as a major change. We will try to ensure the smooth flow of all your transport connections, but it is your responsibility to check exact times of flights. This is particularly important for internal flights, which can be rescheduled at short notice. Llama Travel accepts no responsibility for the consequences of flights missed due to the client’s failure to confirm exact details.

When you travel with an airline, the Conditions of Carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries.

It is your responsibility to arrive at the departure airport at the appropriate time and to check in for your international flight, and to change aeroplanes if necessary at intermediate airports. If you wish to sit in a specific seat, or wish to sit with other people on the flight, it is recommended that you check in early or check in online where possible. It is sometimes possible to reserve seats directly with the airline online prior to travel.

Airlines do not allow more than one booking per passenger on a flight and may cancel seats if they are held by more than one operator. Clients are responsible for ensuring they are not holding flights with another operator.

Most airlines have a baggage allowance of 20kg per passenger, or sometimes less. Carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will sometimes be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

You must have adequate insurance provision to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your holiday.

If you have any complaints about your holiday arrangements when you are abroad, please bring these to the attention of our local representatives who will do all they can to ensure a swift and satisfactory resolution. Problems can usually be sorted out by talking to the supplier concerned (e.g. hotel) and our local representatives or by informing us directly. If this is not done, Llama Travel accepts no responsibility for the situation, as we will not have been given the opportunity to rectify the problem. If you do not inform us, your consumer rights to compensation may be affected. If you have tried and failed to rectify the situation whilst abroad, please send us your complaint in writing within 28 days of returning to the UK. We will then follow up your complaint. Communication with destinations is often slow, so we may not be able to resolve the situation as quickly as you would like.

The air holidays in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority, number ATOL 5804. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For holidays not including flights, bookings are insured by IPP ltd and its Panel of Insurers. For further information, see www.ipplondon.co.uk.

The information in our brochures and on our website is, to the best of our knowledge, correct at the time of going to press. However, details of flights or hotels may vary during the lifetime of a brochure. These changes will be reflected on our website where possible.

The copyright on all material in our brochures and on our website, including text, photographs, maps and layouts is held by Llama Travel Limited. No part of these publications may be reproduced, stored or transmitted in any way without the prior written permission of Llama Travel.

The information we ask you to provide, including personal information about you and members of your party, is necessary for us to arrange and operate your holiday. By booking a holiday with us, you agree to our processing this information, including, where appropriate, its transfer outside of the UK.

Package Travel Regulations
Llama Travel Bookings comply with the UK Package Travel and Linked Travel Arrangements Regulations 2018. UK Package Travel Regulations